Shipping policy

Shipping Policy

1. Overview

At VitaStride, we are committed to ensuring your products are delivered promptly and securely. This Shipping Policy explains how we manage the delivery of digital and physical items purchased through our website.

2. Digital Product Delivery

Method: All digital items (such as e-tickets or digital downloads) are delivered via email.

Processing Time: Digital items are sent within 24 hours of purchase.

Format: Items are delivered in PDF or digital format and can be presented electronically or printed.

If you don't receive your digital item:

  • Check your spam/junk folder
  • Contact us at vitastride@gmail.com if it's still missing
  • Lost or deleted digital items can be resent upon request

3. Physical Product Shipping

If you purchase physical merchandise (e.g., skincare products, accessories, etc.), the following conditions apply:

Carriers Used (United Kingdom):

  • United Kingdom Post
  • CouriersPlease
  • Sendle

Delivery Options:

  • Standard Shipping: 1-3 business days
  • Express Shipping: 1-3 business days

Shipping times vary depending on your location and the method selected.

Shipping Costs:

  • Calculated automatically at checkout based on destination and method
  • Free shipping may apply during promotions or above certain order thresholds

4. Order Processing

  • Orders are usually processed within 1–2 business days
  • You will receive a confirmation email with a tracking number once the item is shipped

5. Shipping Restrictions

We currently ship only within United Kingdom.

We do not ship to:

  • PO Boxes (for courier services)
  • International destinations

If your address falls into a restricted area, you will be notified at checkout.

6. Tracking Your Order

Once your order ships, you'll receive a tracking link via email.

You may track your package using:

  • The tracking link provided
  • The carrier's official website

If your package shows as delivered but you haven't received it, contact us within 48 hours.

7. Lost, Stolen, or Damaged Packages

Lost or stolen packages:

  • If your package is marked "delivered" but not received, contact us immediately
  • We will initiate an investigation with the carrier

Damaged items: If you receive a damaged item:

  • Email vitastride@gmail.com within 7 days of delivery
  • Include photos and a brief description of the damage
  • We will arrange a replacement or refund when applicable

8. Order Modifications

Need to modify an order? Email vitastride@gmail.com as soon as possible. We can only modify orders before they have been shipped.

9. Returns and Refunds

Please refer to our Return & Refund Policy for details on:

  • Eligibility
  • Return process
  • Refund timeframes

Shipping costs are non-refundable unless the item is defective or damaged.

10. Contact Us

If you have questions regarding shipping, you can reach us at:

  • Email: vitastride@gmail.com
  • Phone: +44 20 7957 0128
  • Address: 221B Baker Street, Marylebone, London, NW1 6XE, United Kingdom