Refund policy
Return and Refund Policy
- Overview
At VitaStride, we are committed to your satisfaction. If you're not entirely happy with your purchase, this Return and Refund Policy outlines the terms under which returns and refunds are accepted. - Eligibility for Returns
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- You must request a return within 30 days of delivery.
Items that do not meet these criteria will not be eligible for a return or refund.
- Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale or non-refundable.
- Products that have been used, opened, or tampered with.
- Gift cards or promotional items.
- Return Process
To initiate a return: - Contact us at vitastride@gmail.com with your order number and reason for return.
- If your return is approved, we will send you a return authorization and instructions on how to ship the item back to us.
Note: Returns must be shipped to the address provided in the return instructions. We do not accept unsolicited returns.
- Return Shipping Costs
- Customers are responsible for return shipping costs unless the product arrived damaged, defective, or there was a shipping error.
- If the return is due to our error, we will provide a prepaid return label.
- Refunds
Once we receive and inspect your return:
- You will receive an email notification confirming receipt and informing you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable, except in cases of damaged or incorrect items.
- Exchanges
We do not offer exchanges. If you need a different product, please return the original item and place a new order. - Damaged or Defective Products
If your item arrived damaged or defective:
- Contact us within 7 days of delivery at vitastride@gmail.com.
- Include photos of the damage and a brief description of the issue.
We will assess the case and offer a replacement or full refund.
- Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check with your bank or credit card provider.
- If the issue persists, contact us at vitastride@gmail.com for assistance.
- Contact
If you have questions about this policy or need help with a return, contact us:
- Email: vitastride@gmail.com
- Phone: +44 20 7957 0128
- Address: 221B Baker Street, Marylebone, London, NW1 6XE, United Kingdom